Terms and Conditions
Nutriˇ LLC (Nutriˇ) is a direct sales company based in the United States.
As used herein, ŅPreferred CustomerÓ shall mean those individuals who purchase Nutriˇ products for personal consumption on, participate in the Inner Circle Club, or participate in the Nutriˇ Ņ3 For FreeÓ customer referral program but opt not to become a Brand Partner and build a business around selling Nutriˇ products. The Preferred Customer will be associated with a sponsoring Nutriˇ Brand Partner and be included in that Brand PartnerÕs downline/lineage.
By entering into this Preferred Customer Agreement (ŅAgreementÓ) you agree to be bound by its terms and all other agreements that are incorporated herein by reference.
1. AUTOSHIP POLICIES & PROCEDURES
To qualify as a Preferred Customer, you are required to subscribe to a monthly automatic product order (ŅAutoShipÓ). Under this plan, the product(s) you selected and paid for on enrolment will be shipped to you, then that same AutoShip order will be shipped again every 28 (twenty eight) days thereafter. By enrolling, you authorize payment for your AutoShip selection to be automatically billed to your credit card on the date of purchase and every twenty-eight (28) days thereafter. Charges will appear on your credit card as ŅAutomatic Bdy*Nutriˇ LLC.Ó
You are responsible for managing any and all AutoShip changes and/or cancellations through youÕre MY PROGRAM section in your Automatic Body phone app or customer area www.automaticbody.com. This includes, but is not limited to, any changes to payment methods, billing address, shipping address, product ordered, order volume, etc.
AutoShip can be cancelled at any time, though it may take up to seventy-two (72) hours for a cancellation request to be processed. Preferred Customers may cancel AutoShip by removing it from the MY PROGRAM section, going toNutrieSupport.com and submitting a Support Ticket under the ŅProductÓ category and entering ŅCancel AutoShipÓ in the ŅSubjectÓ box. Preferred Customers may also initiate cancellation of AutoShip orders via telephone at 602-354-9416
All orders are subject to sales tax, as well as shipping and handling fees and costs, all of which will be displayed onscreen during the checkout process and detailed on the corresponding invoice.
If a credit card is due to expire, the issuing bank may update the expiration date automatically, which will allow Nutriˇ to continue to process the related AutoShip payment and order. Notwithstanding, you are personally responsible for ensuring that current payment information is provided to Nutriˇ. In this regard, and to the extent applicable, you hereby authorize Nutriˇ to debit your account for each and every AutoShip order. You agree to maintain sufficient funds in your account to cover the automatic payments.
2. PREFERRED CUSTOMER PRODUCT RETURN POLICY
Nutriˇ offers Preferred Customers a 90-day, money-back guarantee on its Skinnˇ, Energˇ and Fuel products. The purpose of the 90-day product money-back guarantee is to allow Preferred Customers like you the ability to try Nutriˇ products and return them if not completely satisfied. However, shipping and handling charges are not refundable.
You can try one can or one bottle of each product and return the rest of the unopened and resalable products in the order for a 100% refund of the product purchase. For example, you can open a case of Fuel and try one can and if you are not satisfied, return the other 23 unopened, resalable cans in the case for a full refund (less shipping and handling charges). Additionally, if you purchase multiple cases of different products - such as 1 case of Energˇ, 1 case of Skinnˇ, and 1 case of Fuel - you will be able to try one can of Fuel, one can of Skinnˇ, and one can of Energˇ and return the remainder of each case (23 cans each case) for a full refund.
If multiple bottles or cans from the order have been opened and/or consumed, you can return the remaining products for a partial refund. You cannot, however, drink or use multiple products of the same type of product and expect a full refund.
IMPORTANT: Returning any product for reasons other than replacement of damaged product for a refund may result in the suspension and/or termination of your Preferred Customer status.
To return product pursuant to this guarantee, you must first obtain a Return Merchandise Authorization Number (RMA) from Nutriˇ before returning the merchandise. RMAs can be obtained at www.nutriesupport.com , by emailing firstname.lastname@example.org , or by calling Customer Support 1 602 354 9416
All products returned pursuant to this guarantee must be sent postage/freight pre-paid by you, ideally using a carrier that provides insurance and traceability. Nutriˇ is not responsible for missing products or products damaged in shipment.
Once NutriˇÕs warehouse confirms the returned productsÕ arrival and takes inventory of the returned merchandise, you will receive a refund, less shipping and handling, within four (4) business days. Refunds will be issued via the same payment method original payment was received.
To ensure accurate processing of returned orders, never return product before obtaining an RMA from Nutriˇ. To eliminate errors in processing, any product returned that is not accompanied by the Return Merchandise Authorization Number (RMA) will result in your Preferred Customer status and account being temporarily placed in a ŅholdÓ status pending resolution of the issue.
Anyone found manipulating this 90-day money-back guarantee will be subject to disciplinary action, up to and including immediate suspension and/or termination of your Preferred Customer status and account, together with forfeiture of all benefits received under the Ņ3 For FreeÓ program.
Inner Circle program: Refunds will be issued on Inner Circle purchases if the consumer meets the following requirements:
1) Stays on the inner circle and automatic body program for six consecutive months
2) Maintains an average of a 90% consistency score in the Automatic Body Program
3) Takes a picture on the first day and every four weeks after that
4) Does not reach their weight loss goal (maximum 24 pounds lost)
3. DAMAGED PRODUCT POLICY
Nutriˇ is dedicated to shipping quality products. However, some goods may become damaged during the course of shipment and be rendered unusable. It is the responsibility of the Nutriˇ Preferred Customer to verify the condition of each item upon receipt of the order and refuse to accept any unusable goods. If a damaged shipment is left at the door or if a Preferred Customer discovers after the fact that any part of their shipment has arrived in unusable condition, the Brand Partner must immediately contact Customer Support (at NutrieSupport.com, or via telephone at 1 602 354 9416).
To ensure accurate processing of damaged orders, a Preferred Customer should never return a shipment before communicating with NutriˇÕs Customer Support department.
If any product containers are damaged and rendered unusable in transit, the Preferred Customer must request an RMA with photographs documenting the condition of the unusable product(s). This assists our fulfillment center in improving our packaging. Nutriˇ will promptly replace those unusable containers.
Anyone found manipulating this damaged product policy will be subject to disciplinary action, up to and including immediate suspension and/or termination of Preferred Customers status and account, together with forfeiture of all benefits received under the Ņ3 For FreeÓ program.
4. UNDELIVERABLE SHIPMENT POLICY
If an order is returned to our warehouse by the carrier due to an incorrect, insufficient, or undeliverable address, Nutriˇ will contact the Preferred Customer through our Support Ticket system to inform of the failed delivery. If the Preferred Customer would like the product re-shipped to a deliverable address, the Preferred Customer will be responsible for all additional shipping charges.
If Nutriˇ does not receive a response from the Preferred Customer within forty-eight (48) hours, the order will be cancelled and a refund, less shipping and handling, will be issued.
5. ORDER CANCELLATION POLICY
Once an order has been submitted online, the information is sent directly to our fulfillment center where it cannot be modified or cancelled before delivery. At this point the order is considered ŅshippedÓ and is subject to the Product Return Policy.
6. PARTIAL DELIVERIES, MISSING PACKAGES & TRACING SHIPMENTS
Partial order deliveries, or missing packages should be reported to Customer Support immediately by submitting a Support Ticket (at NutrieSupport.com).
If an order has not been received in its entirety within fifteen (15) days of the order date, it must be immediately reported to Customer Support. Nutriˇ will then attempt to trace the shipment and attempt to complete delivery.
PLEASE NOTE: Every package in an order is considered a separate shipment by the freight carrier, and consequently, all of the packages in a particular order may not arrive on the same day. Preferred Customers have a maximum of fifteen (15) days from the order date to report that items have not been received. After this period, the order will be considered as delivered in full.
You should consult your physician or other health care professional before starting this or any other fitness program as well as making any nutritional changes in order to determine if it is right for your needs.
Nutriˇ offers health, fitness, and nutritional information that is designed for educational purposes only. Nutriˇ has designed its website and training programs for healthy individuals, of legal age in their state of residence.
Neither Nutriˇ nor any affiliated websites offer any material as a substitute or replacement for professional medical advice, diagnosis, treatment, or rehabilitation. The information distributed and promoted by Nutriˇ is meant to supplement, not replace, proper exercise training. By enrolling in this program, you acknowledge that it is your sole responsibility to consult with your physician regarding both your medical fitness to engage in this exercise program and any medical or physical conditions which might arise during the course of your exercise program. If you have any concerns or questions about your health, you agree to consult with a physician or other health-care professional. You further agree to not disregard, avoid or delay obtaining medical or health related advice from your health-care professional in connection with information or suggestions made by Nutriˇ.
Information provided, distributed, and promoted by Nutriˇ is to be used solely at your own risk. Please discuss all nutritional changes with your physician or a registered dietician.
DonÕt perform any exercise without proper instruction. Always perform a warm-up prior to performing any type of physical activity. If you experience faintness, dizziness, pain, or shortness of breath at any time while exercising, you should stop immediately and arrange to be seen and evaluate by a physician.
Developments in medical research may impact the health, fitness and nutritional advice that is promoted and distributed by Nutriˇ. No guarantee can be given that the advice promoted and distributed by Nutriˇ will always include the most recent findings or developments with respect to that particular subject.
All exercise poses possible risk of injury or death, depending upon your underlying medical condition. Every Nutriˇ customer must take full responsibility for their safety and know their limits. Do not take risks beyond your level of experience, expertise, training, and fitness level. DonÕt perform any exercise unless you have been shown the proper technique by a certified fitness professional (personal trainer or certified strength and conditioning specialist).
These products are not intended to diagnose, treat, cure, or prevent any disease and have not been evaluated by the Food and Drug Administration.
By enrolling in the program, you agree to consult your physician or other health care professional before starting this fitness program.
Nutriˇ LLC Preferred Customer Agreement V.131125.1